SodaMelt Refund Policy

This policy covers purchases of SodaMelt made through the order hand-off on gosodamelt.com. It does not cover bottles obtained by any other route, because a refund is a contract with the seller and it exists where the purchase does.

Gosodamelt is the U.S. Stocking Partner for SodaMelt and operates this website. BuyGoods is the retailer of record, at 1201 N Orange Street, Suite #7223, Wilmington, DE 19801, USA, and runs the checkout and the order desk. The label is printed for SodaMelt, PO Box 12730, Ogden, UT 84412. Three parties, and only the second can process a refund.

Read from the seller's published policy and the distributor's paperwork on 19 September 2026. Where the seller's checkout terms differ, those govern.

The process below is the same one the guarantee page describes as steps. Here it is stated as conditions, for a reader who wants to know what has to be true rather than what to do next.

Two separate waits, and the second is not the seller's to shorten.

The clause most often missed is the third. A returns warehouse receives parcels without names in them regularly, and there is no mechanism by which anybody can work out whose they were. Writing three lines on a slip of paper and dropping it in the box is the whole of it.

A refund is an administrative process, and every stall in it comes from a missing record rather than from a dispute. Four pieces of paper, or four lines in an email, cover the whole of it.

None of them is hard to keep, and all four are easiest to secure on the day the order is placed rather than eight weeks later when they are needed.

Four records, all of which exist in one email and one postage receipt.

Writing the date you opened the first bottle on the label is a fifth habit worth having, and it costs nothing. It answers the first question any refund conversation asks, and it is the only one of the five that nobody else holds a copy of.

The order confirmation email is the document this whole process rests on. Keeping it until the 60 days have passed is the single most useful thing a buyer can do after placing an order.

Opened and empty bottles are both accepted under this policy, which is what makes a real trial possible rather than a token one.

What has to travel with them is the identification. A parcel with bottles in it and nothing else is a parcel nobody can refund, and that is the one failure in this process that cannot be corrected afterwards.

• Purchases made elsewhere. A marketplace or resale bottle has no order this desk or the seller can see.
• Claims opened after the window closes. The clock runs from the date of purchase and does not pause.
• Return postage. Paid by the buyer, and not reimbursed as part of the refund.
• Parcels with nothing identifying inside them. Without a name, email and order ID there is no route to a refund.
• Parcels sent to the label address. SodaMelt, PO Box 12730, Ogden, UT 84412 is the distributor's PO box and does not accept returns.
• The three digital guides. A download cannot be returned, and nothing in the seller's policy makes a refund conditional on them.

None of these is unusual for the category, and all six are stated here rather than in a footnote because a refund policy that hides its exclusions is not a policy a reader can rely on.

A published refund policy sits alongside a buyer's statutory rights rather than in place of them. Nothing on this page limits any right a consumer has under the law of their own jurisdiction, and nothing here should be read as doing so.

Two situations sit outside the ordinary refund route entirely, and both are quicker to resolve than a return. A parcel that arrives damaged, and a bottle whose safety seal is damaged or missing, are fulfilment questions for the order desk on the day rather than refund claims.

• A damaged parcel is an order desk question on the day it arrives, not a return.
• A damaged or missing safety seal is covered by the printed caution, which says not to use the product. Raise it rather than returning it.
• A wrong pack size is a picking question, and the desk can see what was shipped.
• A charge you do not recognise belongs with the retailer of record, BuyGoods, which processed it.
• A correction to these pages belongs with [email protected], which cannot see orders but does write the pages.

This website is a retail desk rather than the manufacturer, and it publishes the seller's policy rather than setting it. Where the seller's checkout terms differ from anything on this page, those terms govern, and a correction to this page is welcome at the website address above.

Three addresses appear on this product and they do three different jobs. Merging them is the commonest way a refund goes missing, and the contact page sets out which desk answers which question.