SodaMelt Official Website › Contact
ContactContact SodaMelt Support
Two desks answer for this website, and only one of them can see an order.
Tracking, address changes and refunds go to the order desk run by BuyGoods. Corrections, sources, privacy and press go to [email protected]. Returns go to a third address, and the PO box on the bottle accepts nothing.
Which desk answers which question, and what to have ready before you write.
Which SodaMelt desk handles what?
Twelve requests, and which of the two desks can actually answer each one.
Two desks answer for this product and they can do different things. Sending a question to the wrong one costs a day, and it is the single most common avoidable delay on a product sold this way.
Tracking, address changes and refunds go to the order desk, which is run by BuyGoods, the retailer of record. Corrections to these pages, privacy requests and press enquiries go to [email protected]. The website address cannot see an order and cannot start a refund.
| What you need | Which desk | What to have ready |
|---|---|---|
| A parcel that has not arrived | The order desk | Order ID and the email you used |
| A tracking number resent | The order desk | Order ID |
| An address changed before dispatch | The order desk | Order ID, and speed |
| A refund started inside the window | The order desk | Order ID and purchase date |
| The return address confirmed | The order desk | Order ID |
| A certificate of analysis | The order desk | Lot code and reference SOD-2953-26-GO |
| A charge you do not recognise | The order desk | The date and the amount |
| A figure on a page that looks wrong | [email protected] | The page and the sentence |
| Which study a sentence rests on | [email protected] | The page and the sentence |
| A broken link or a typo | [email protected] | The page |
| A privacy or data request | [email protected] | What you are asking for |
| Press, permissions or an interview | [email protected] | What you need and by when |
Twelve common requests. The first seven can only be answered by the desk that can see an order.
A third address appears on the bottle itself: SodaMelt, PO Box 12730, Ogden, UT 84412. That is the distributor's PO box, printed under Distributed By, and it accepts nothing. Returns go to 395 Hudson Street, Suite 401, New York, NY 10014, USA and should be confirmed with the order desk before anything is posted.
The two SodaMelt desks in full
Who each desk is, where it is, and what it can do.
Tracking, changes and refunds
The order desk, run by BuyGoods, the retailer of record, at 1201 N Orange Street, Suite #7223, Wilmington, DE 19801, USA. It processed your payment, it can see your order and it is the only party that can refund you.
The number the seller publishes for it is in the strip at the top of every page on this website and in the footer. Have your order ID ready: it is at the top of the confirmation email, above the pack you bought.
The website, corrections, privacy and press
[email protected], Mon–Fri 9:00am–5:00pm ET, from 666 Third Avenue, Floor 8, New York, NY 10017, USA.
This reaches the people who write these pages. It cannot see an order, cannot resend a tracking number and cannot start a refund. What it can do is correct a figure, name the study behind a sentence, fix a broken link and answer a privacy request.
The website address cannot see orders and cannot start a refund. If your question involves a parcel, a charge or a refund, the order desk is the only route, and going there first saves a day.
No order can be placed by phone or by email from this website. Every purchase goes through the order hand-off, which passes you to the seller's checkout, and card details are entered there rather than anywhere on these pages.
What the SodaMelt desks will ask you for
Two checklists rather than two contact forms, for a reason stated inside each one.
Every SodaMelt address, and what each one is for
Six addresses on one product, and what happens if you use the wrong one.
| Address | Whose it is | What it is for |
|---|---|---|
| 666 Third Avenue, Floor 8, New York, NY 10017, USA | Gosodamelt | The desk that writes these pages. Correspondence about the website |
| 395 Hudson Street, Suite 401, New York, NY 10014, USA | Returns processing | Where a return goes, confirmed with the order desk before posting |
| 1201 N Orange Street, Suite #7223, Wilmington, DE 19801, USA | BuyGoods | The retailer of record, which takes payment and runs the order desk |
| SodaMelt, PO Box 12730, Ogden, UT 84412 | The label distributor | Printed on the bottle under Distributed By. It accepts no returns |
| [email protected] | Gosodamelt | Corrections, sources, privacy and press. It cannot see an order |
| [email protected] | The label distributor | Printed beside the PO box on the artwork |
Six addresses on one product. The commonest mistake is posting a return to the fourth row.
Four organisations appear in that table and none of them is the same as any other. The about page sets out which one does what, and the refund policy states the return conditions clause by clause.
This desk operates the website. BuyGoods operates the checkout and the order desk. The distributor prints the label. Returns are received at a fourth address entirely.
When the SodaMelt desks answer, and how long they take
Five things worth knowing before you write, including which one is urgent.
- The website desk answers Mon–Fri 9:00am–5:00pm ET. A correction with the page and the sentence quoted is usually made within the week.
- The order desk keeps its own hours, published by the seller, and it is the desk that can act on a parcel.
- A refund takes two separate waits. Three to five business days to process once the return is credited, then five to ten days for the money to reach the card.
- An address change is time-sensitive. Once a parcel is picked, the address is fixed, so this is the one request where the same hour matters.
- A tracking number can be resent, but checking the spam folder first resolves most of these before anybody has to reply.
Nothing on this page commits either desk to a response time this website does not control. What it can do is say which requests are urgent, which are routine and what information turns a slow exchange into a quick one.
The shipping page covers tracking in more detail, and the guarantee page covers the refund clock.
SodaMelt contact questions
Can I order SodaMelt by phone?
No. Every purchase goes through the order hand-off on this website, which passes you to the seller's checkout. Card details are entered there rather than anywhere on these pages or over a call.
Which SodaMelt address do I send a return to?
395 Hudson Street, Suite 401, New York, NY 10014, USA, and confirm it with the order desk before posting. The PO box printed on the bottle is the distributor's and does not accept returns.
Why can the SodaMelt website address not help with my order?
Because it reaches the people who write the pages rather than the people who took the payment. The order desk is run by BuyGoods, the retailer of record, and it is the only party that can see an order.
How do I report a mistake on a SodaMelt page?
Write to [email protected] with the page and the sentence quoted. A correction goes onto the page itself and moves the review date forward.
Does this website store what I type into the SodaMelt forms?
No. These pages are static files with no server behind them. The two forms are checklists of what each desk will ask for, and nothing typed into them is transmitted anywhere.
Who do I contact about a SodaMelt privacy request?
[email protected]. The privacy policy sets out what this website holds, which is very little, and what the checkout holds, which is not this desk's to release.
Order SodaMelt on the official website
Every purchase goes through the seller's checkout, with 60 days from purchase to change your mind.
One bottle $89 · six bottles $294 · 60-day money-back guarantee
Order SodaMelt On The Official WebsiteOne capsule a day · 30 per bottle · lot SOD-26/GO-2953
