SodaMelt Official Website › Guarantee
GuaranteeDoes SodaMelt Have A Money-Back Guarantee?
SodaMelt carries a 60-day money-back guarantee from the date of purchase.
Opened and empty bottles are included. Return postage is the buyer's, the parcel needs your name, email and order ID inside it, and the money takes three to five business days to process and five to ten more to reach the card.
What the window covers, when it starts, and the five steps to claim it.
What does the SodaMelt money-back guarantee cover?
Ten terms, read from the seller's own policy.
60 days from the date of purchase, with opened and empty bottles included. That is longer than most of this category offers and, more to the point, longer than the 4–8 weeks wait the seller's own review summary reports.
It is a purchase policy rather than a claim about the capsule. Sixty days buys the time to find out whether it suits you; it says nothing about whether it will.
| Term | What applies |
|---|---|
| Length | 60 days |
| Clock starts | The date of purchase, not delivery and not first use |
| Opened bottles | Included, and empty bottles are accepted too |
| Return postage | The buyer's cost, and tracked postage is worth the difference |
| What goes in the parcel | Your full name, your email and your order ID |
| Where returns go | 395 Hudson Street, Suite 401, New York, NY 10014, USA |
| Where returns do not go | SodaMelt, PO Box 12730, Ogden, UT 84412, which is the distributor's PO box |
| Processing | 3 to 5 business days after the parcel is credited |
| Money on the card | A further 5 to 10 days, which belongs to your bank |
| How to start it | Contact the order desk with your order ID |
Read from the seller's published policy and the vendor paperwork on 19 September 2026.
The seal as the seller prints it. A seal is a statement of the policy rather than an independent verification of it, and the policy is what the table above sets out.
The testing and quality page audits every mark on this pack, including this one, and says what each does and does not establish.
When the SodaMelt sixty-day clock starts
The window runs from purchase, which means transit time comes out of it.
From the date of purchase. Not from delivery, not from the day the seal comes off and not from the day you decide to start. That distinction matters more than it sounds, because it means the transit time comes out of your window.
A buyer who orders, waits for delivery and then finishes a thirty-day bottle has spent perhaps five weeks of the 60. A buyer who then orders a second bottle to be sure has run out of window before the second bottle is finished.
| Pack | Days of capsules | Fits inside the window? | What that means in practice |
|---|---|---|---|
| 1 Bottle | 30 | Comfortably | One bottle finishes with a month of window to spare |
| 3 Bottles | 90 | Partly | The decision is made with a bottle still in the cupboard |
| 6 Bottles | 180 | No | Four months of capsules fall outside the window entirely |
The 60 days are the same for every pack. What changes is how much supply sits outside them.
- The purchase date, because that is the one the window is measured from.
- The delivery date, because the difference between the two is window you have already spent.
- The date you opened the first bottle, because it is the first question a refund conversation asks.
How to claim the SodaMelt guarantee
Five steps, in the order they happen.
Call the order desk with your order ID
The number is on your order email, in the strip at the top of this page and in the footer. The website address cannot see orders, so it cannot start a refund.Ask for the return address before you post anything
Returns go to 395 Hudson Street, Suite 401, New York, NY 10014. The Ogden PO box printed on the label is the distributor's and does not take them.Put your full name, email and order ID inside the box
A parcel with no name in it is the commonest reason a refund stalls, and it is the one thing nobody can fix for you afterwards.Post it tracked, at your own cost
Return postage is the buyer's. Keep the tracking number until the money lands. Opened bottles are accepted, including empty ones.Expect 3–5 business days to process, then 5–10 on the card
Two separate waits, and the second one belongs to your bank rather than to the desk.Five steps, and the one people skip is the third. A parcel arriving at a returns address with no name in it cannot be matched to an order, and nobody at either end can fix that afterwards.
The refund policy page sets the same process out as conditions rather than as instructions, for a reader who wants the terms rather than the walkthrough.
How the SodaMelt window compares with the category
Five policy shapes, and which one this window actually is.
Refund windows in this aisle run from a fortnight to three months, and the conditions attached to them vary more than the lengths do. Two windows of the same length can be entirely different policies depending on what they say about opened bottles.
On that measure this one is at the generous end. 60 days with opened and empty bottles accepted is a policy that permits a real trial, which a policy requiring unopened stock does not, whatever number is printed beside it.
| What a policy says | What it allows in practice | Where this one sits |
|---|---|---|
| Unopened bottles only | A change of mind, not a trial | Not this policy; opened bottles are accepted |
| Opened bottles, first bottle only | One month of testing at most | Not this policy; the window covers the purchase rather than one bottle |
| Opened and empty bottles, whole order | A genuine trial of as much as the window allows | This policy, for 60 days from purchase |
| Buyer pays return postage | A small cost attached to using the window | This policy. Tracked postage is worth the difference |
| Window runs from delivery | Transit time does not come out of the window | Not this policy; the clock runs from the date of purchase |
Five policy shapes that appear in this category, and which of them describes this one.
The last row is the one that costs a buyer most, and it is the reason this site repeats the purchase date rather than the delivery date. A week in transit is a week of window, and a buyer who plans around delivery will be a week out at the end.
Set against that, the length is real and the conditions are permissive. A policy that accepts an empty bottle is a policy that expects to be used, which is more than can be said for a fortnight of unopened stock.
What to do at day 45 of a SodaMelt trial
The checkpoint that turns a window into a decision.
Two thirds of the way through the window is the point where a decision is still comfortable and a delay starts to cost something. It is worth putting in a diary on the day the order is placed rather than discovering it at day 58.
By day 45 a buyer on one bottle has finished it and had a fortnight to think. A buyer on three has opened the second. Either way there is enough evidence to decide, and enough window left to act on the decision without rushing a parcel.
- Read back whatever you wrote down in week one, rather than trusting the memory of it.
- Ask whether anything else changed in the same period: water, diet, activity, a new medicine.
- Decide on the specific thing you set out to test, not on a general impression.
- If the answer is no, contact the order desk that day and confirm the return address.
- If the answer is yes, note that the window closes at day 60 whichever way you go.
A window is only worth having if it is used before it closes, and the commonest reason it is not is that nobody wrote the date down. The measuring section sets out the five lines a week that make this decision straightforward rather than a guess.
What the SodaMelt guarantee does not do
Six limits, and two of them catch people out.
- It does not refund your return postage. That is the buyer's cost, and tracked postage is worth paying for on a parcel that has to arrive to be refunded.
- It does not extend for a slow start. The window runs from purchase whatever the capsule is doing at week eight.
- It does not cover a bottle bought elsewhere. A refund is a contract with the seller, and it exists where the purchase does.
- It is not a claim about the product. Sixty days is a purchase policy. Nothing about the length of a refund window says anything about whether a capsule works.
- It does not replace a medical opinion. A guarantee is commercial. If something is wrong, stopping and asking is the step, not waiting for a window to close.
- It does not cover a damaged seal on arrival. That is a fulfilment question for the order desk on the day, and it is quicker than a return.
Two of those are worth restating because they are the ones that surprise people. The postage is yours, and the clock does not pause. Everything else on this page is more generous than the category average.
SodaMelt guarantee questions
How long is the SodaMelt guarantee?
60 days from the date of purchase. Opened and empty bottles are included, and return postage is the buyer's cost.
Does the SodaMelt guarantee cover opened bottles?
Yes, including empty ones. That is the part of this policy that makes a real trial possible rather than a token one.
When does the SodaMelt refund window start?
At the date of purchase. Delivery time and the day you start taking capsules both come out of the window rather than delaying its start.
Who pays return postage on a SodaMelt refund?
The buyer. Tracked postage is worth the difference, since a parcel that cannot be shown to have arrived is a parcel that cannot be refunded.
How long does a SodaMelt refund take?
Three to five business days to process once the return is credited, then a further five to ten days for the money to appear on the card. The second wait belongs to your bank.
Where do I send a SodaMelt return?
395 Hudson Street, Suite 401, New York, NY 10014, USA. The PO box printed on the label is the distributor's and does not accept returns, which is the commonest reason a refund goes missing.
Order SodaMelt with the full window in front of you
60 days from purchase, opened bottles included, and the return address printed on this website rather than buried in a footnote.
One bottle $89 · six bottles $294 · 60-day money-back guarantee
Order SodaMelt On The Official WebsiteOne capsule a day · 30 per bottle · lot SOD-26/GO-2953
