SodaMelt Official Website › Blog › SodaMelt Phone Number Customer Service
SodaMelt Phone Number Customer Service: Who Answers What
Quick answer: The SodaMelt phone number customer service line is +1 (302) 200-3480. It is the order line, run by the seller’s checkout partner, and it handles tracking, address changes, cancellations and refunds. Have your order ID ready. The website email cannot see orders. Opening hours for the order line are not published.
Two teams answer for this product, and only one can see your order. Sending a question to the wrong one costs a day.
- The order line is +1 (302) 200-3480. It is shown in the strip at the top of every page and in the footer.
- It is run by the seller’s checkout partner, the retailer of record, which holds the order record.
- The website email handles corrections, sources, privacy and press, Monday to Friday, 9:00am to 5:00pm ET.
- Orders cannot be placed by phone or by email from this website.
- Opening hours for the order line are not published.
- Your order ID is at the top of the confirmation email.
What is the SodaMelt phone number customer service line?
The number is +1 (302) 200-3480. It belongs to the order line, which is run by the seller’s checkout partner, the retailer of record at 1201 N Orange Street, Suite #7223, Wilmington, DE 19801, USA. That company processed your payment, can see your order and is the only party that can refund you.
This website is a different thing. Gosodamelt is the U.S. Stocking Partner for SodaMelt. It publishes the pages and the order buttons. It does not manufacture the capsule, does not take payment and cannot see an order. That split is the single most useful thing to know before you call.
Which request goes to which team?
| What you need | Who answers | What to have ready |
|---|---|---|
| A parcel that has not arrived | Order line | Order ID and the email you used |
| A tracking number resent | Order line | Order ID |
| An address changed before dispatch | Order line | Order ID, and speed |
| A refund started inside the window | Order line | Order ID and purchase date |
| The return address confirmed | Order line | Order ID |
| A certificate of analysis | Order line | Lot code and reference SOD-2953-26-GO |
| A charge you do not recognise | Order line | The date and the amount |
| A figure on a page that looks wrong | Website email | The page and the sentence |
| A privacy or data request | Website email | What you are asking for |
The first seven rows can only be answered by the team that can see an order. The last two can only be answered by the people who write these pages. A correction phoned through to the order line goes nowhere, and a parcel question emailed to the website has to be forwarded.
SodaMelt phone number customer service: what to have ready before you call
Five details turn a long call into a short one. Gather them first.
- Your name as it appears on the order.
- The order ID, at the top of the confirmation email above the pack you bought.
- The email address used at the checkout.
- The date of purchase. The 60-day window runs from this date, not from delivery.
- One line on what the call is about, such as a missing parcel or a refund.
For a lot question, read the base of the bottle. On this batch the lot is SOD-26/GO-2953. The certificate reference is SOD-2953-26-GO. Both are filing references, so treat them as batch labels and not as laboratory proof. Our page on contact and support sets out the same checklist.
Which addresses appear on the bottle and the site?
Four addresses show up, and each means something different.
| Address | What it is | Use it for |
|---|---|---|
| SodaMelt, PO Box 12730, Ogden, UT 84412 | The distributor on the label | Nothing. It accepts no returns |
| 1201 N Orange Street, Suite #7223, Wilmington, DE 19801 | The checkout partner, retailer of record | Payment and refund questions, through the order line |
| 395 Hudson Street, Suite 401, New York, NY 10014 | Where returns are received | Posting a return, after you confirm it by phone |
| 666 Third Avenue, Floor 8, New York, NY 10017 | This website’s office | Website matters only |
Confirm the returns address with the order line before you post anything. A returns address can change, and a posted parcel cannot be recalled.
If you decide to order, every button on this site goes to the seller’s own checkout, where the live price and shipping show before you pay.
See today’s price and guaranteeDisclosure: Gosodamelt earns a commission when you buy through this link. Prices on this site were read on 19 September 2026, and the checkout shows the current price.
How do you start a refund by phone?
The refund route starts with the same number. Call with your order ID and ask for the return address. The window is 60 days from the purchase date, opened and empty bottles are accepted, and return postage is yours. Put your full name, email and order ID inside the parcel, post it tracked, and expect 3 to 5 business days to process plus 5 to 10 on the card. Our plan for the 60 day trial walks through the dates.
How do tracking and delivery questions work?
The tracking number arrives in the order confirmation email, next to the order ID that a refund needs. Check the spam folder before you call, because a confirmation from a checkout provider is the kind of message a filter diverts. If it is not there, the order line can resend it. The website email cannot.
Orders ship from within the United States. No transit window is published, so this page quotes none. Shipping is free on the six-bottle pack inside the US, and the one-bottle and three-bottle packs add a charge the checkout calculates. An address change after ordering goes through the order line, and speed matters, since it must happen before dispatch.
What can the order line not do?
It cannot change the label, and it cannot change a sentence on this website. It is also not a medical service. If your question is about a medicine, a condition or a symptom, ask your own doctor or pharmacist. Staff on the order line are there for orders, not for clinical advice.
What if you do not recognise a charge?
The name on your card statement belongs to the checkout partner, not to the SodaMelt brand and not to this domain. That surprises people who expect the brand name. Call the order line with the date and the amount. Card details are entered on the seller’s checkout only, never on this website, and no order can be placed by phone or by email from here.
Frequently asked questions
What is the SodaMelt customer service phone number?
The order line is +1 (302) 200-3480. It handles tracking, address changes, cancellations and refunds.
Can I place an order by phone?
No. Every purchase goes through the order button on this site, which hands you to the seller’s checkout.
What are the hours?
Opening hours for the order line are not published. The website email is answered Monday to Friday, 9:00am to 5:00pm ET.
Can the website email help with a missing parcel?
No. It cannot see orders. Call the order line with your order ID.
Where do returns go?
395 Hudson Street, Suite 401, New York, NY 10014, USA. Confirm it with the order line first. The Ogden PO box on the label takes no returns.
What do I need before I call?
Your name, order ID, checkout email, purchase date and one line on what the call is about.
Our view
We think the two-team split is easy once it is written down. One number handles anything about an order. One email handles anything about these pages. The only gap we can see is that the opening hours for the order line are not published.
Save the confirmation email on the day you order, and keep the number above next to it. If you want to read the offer before you buy, start at the home page.
Keep your order email and the number above. The order page shows the live price and the 60-day guarantee terms.
See today’s price and guaranteeDisclosure: Gosodamelt earns a commission when you buy through this link. Prices on this site were read on 19 September 2026, and the checkout shows the current price.
SodaMelt is a dietary supplement for adults 18 and over. It is not a drug, and it is not FDA approved, because no supplement is. It is not meant to diagnose, treat, cure or prevent any disease, and these statements have not been evaluated by the Food and Drug Administration. For any medical question, ask a doctor or pharmacist.