SodaMelt Official Website › Blog › SodaMelt 60-Day Guarantee
Does SodaMelt Have A 60-Day Money-Back Guarantee? How A Refund Works
Quick answer: Yes. SodaMelt carries a 60-day money-back guarantee, counted from the date of purchase. Opened and empty bottles are accepted. The buyer pays return postage, and the parcel must hold your name, email and order ID. Refunds take 3 to 5 business days to process, then 5 to 10 days to reach the card.
A guarantee is only as good as its small print. Here is the small print in large type: what it covers, when the clock starts, how to claim and what it cannot do.
- Length: 60 days from the date of purchase, not from delivery and not from the first capsule.
- Opened and empty bottles are accepted, so a real trial is possible.
- The buyer pays return postage. Tracked postage is wise.
- Your full name, email and order ID go inside the box.
- Returns go to 395 Hudson Street, Suite 401, New York, NY 10014. The Ogden PO box on the label does not take returns.
- Processing takes 3 to 5 business days, then 5 to 10 days for the money to reach the card.
What does the SodaMelt money-back guarantee cover?
| Point | What the policy says |
|---|---|
| How long it lasts | 60 days |
| When it starts | On the day you buy |
| Bottles you have opened | Welcome, and empty ones too |
| Cost of posting the return | The buyer's |
| What goes in the box | Your full name, email and order ID |
| Where to send it | 395 Hudson Street, Suite 401, New York, NY 10014, USA |
| Where never to send it | SodaMelt, PO Box 12730, Ogden, UT 84412, which belongs to the distributor |
| Time to process | 3 to 5 business days once the return is credited |
| Time to reach your card | Another 5 to 10 days, set by the card issuer |
| How to begin | Contact the order desk and give your order ID |
Read from the seller's published policy. If the checkout terms differ, the checkout wins.
Keep the nature of the promise in view. It is a purchase policy. It gives you time to find out whether the capsule suits you, and it says nothing about whether it will.
When does the 60-day clock start?
On the day you buy. That small detail matters because shipping time is taken out of your window. If a parcel takes a week to reach you, you have 53 days left, not 60.
It also changes how you pick a pack.
| Pack | Days of capsules | How it sits against the 60 days |
|---|---|---|
| 1 bottle | 30 | Finishes with about a month to spare |
| 3 bottles | 90 | Partly inside: you decide while a bottle is still unopened |
| 6 bottles | 180 | Mostly outside: about four months of capsules lie beyond day 60 |
Every pack gets the same 60 days. Only the amount of supply left over differs.
Note three dates. The purchase date is the one the window is counted from. The delivery date shows how many days went on shipping. The day you opened the first bottle is the first thing a refund conversation asks about.
How do you claim a SodaMelt refund, step by step?
Five steps, in the order they happen.
- Ring the order desk on +1 (302) 200-3480 and quote your order ID. This website cannot see orders, so it cannot start a refund.
- Get the return address confirmed before anything goes in the post. At the time of writing it is 395 Hudson Street, Suite 401, New York, NY 10014. Addresses can change, and a posted parcel cannot be called back.
- Write your full name, email and order ID on a slip and drop it in the box. Without it, a parcel cannot be matched to an order, and nobody can fix that later.
- Post it tracked, at your own cost. Keep the tracking number until the money arrives. Bottles you have started are fine, and so are empty ones.
- Expect two separate waits. The seller takes 3 to 5 business days to process. Then the card takes 5 to 10 days, which your bank controls.
Step three is the one people skip, and it is the one that stalls the most refunds.
Want to see the exact terms next to the price? The order page shows today's price and the 60-day guarantee together.
See today's price and guaranteeDisclosure: Gosodamelt earns a commission when you buy through this link. Prices on this site were read on 19 September 2026, and the checkout shows the current price.
Which records do you need to keep?
A refund is paperwork, and four records cover nearly all of it.
| Record | Where it comes from | Why you need it |
|---|---|---|
| The order ID | The order confirmation email | To open a claim and to label the parcel |
| The purchase date | The same email | To show the claim is inside the 60 days |
| The return tracking number | Your own postage receipt | To show the parcel arrived |
| The email address you ordered with | The same email | To match the return if the order ID is lost |
Keep the order email until the 60 days have passed. A fifth habit costs nothing: write the date you opened the first bottle on its label. It is the one record nobody else holds a copy of.
What does the guarantee not do?
Six edges to know about. Two of them surprise people most.
- It does not pay you back for posting the parcel. That cost is the buyer's.
- It does not pause for a slow start. The clock runs from purchase.
- It does not reach a bottle bought from another seller. The promise is the seller's, so it follows the purchase and nobody else.
- It says nothing about the capsule itself. A long window tells you about the seller, not about whether a capsule works.
- It is not medical advice. If something feels wrong, stop and ask a doctor. Do not wait for a window to close.
- It does not replace the order desk for damage. A damaged parcel or a bad safety seal is a fulfilment question to raise on the day.
The three digital guides that come with six bottles are not returnable, because a download cannot be posted back. Nothing in the policy makes a refund depend on them.
How do you cancel or change an order, and who gives support?
This is where people send an email to the wrong desk. Two desks exist, and they do different jobs.
| Question | Who answers | How to reach them |
|---|---|---|
| Tracking, an address change, a cancellation or a refund | The order desk run by BuyGoods, which can see orders | +1 (302) 200-3480 |
| A mistake on a page, a citation, privacy or press | The website desk at Gosodamelt, which cannot see orders | [email protected], Mon to Fri, 9:00am to 5:00pm ET |
| A parcel to return | The returns address in New York | 395 Hudson Street, Suite 401, New York, NY 10014 |
The PO box printed on the label belongs to the distributor and does not accept returns.
Is there a window to cancel before shipping? That is not published, so we cannot give one. A change after ordering is time-sensitive, because once a parcel is picked the address is fixed. If you need to change or cancel, call the order desk as soon as you can, with the order ID in your hand.
What should you do around day 45?
Two thirds of the way in, a decision is still easy to make and a delay has started to cost you. Put the date in your diary when you order.
- Read your week-one notes, not your memory of them.
- Think about what else shifted over the same weeks: water, food, exercise or a new medicine.
- Judge the single thing you set out to test, not a vague impression.
- If it is a no, call the order desk that same day and confirm where to send the parcel.
- If it is a yes, remember that the window still ends at day 60.
A window helps only if you use it before it ends, and the usual reason people miss it is that nobody wrote the date down.
Which sources does this page use?
The guarantee terms come from the seller's published policy, not from outside studies. These general references cover blends and the safe use of supplements.
- Saldanha LG, Dwyer JT, Hardy CJ, et al. Perspectives on the Use of Proprietary Blends in Dietary Supplements. J Nutr. 2023;153(5):1305-1308. https://pubmed.ncbi.nlm.nih.gov/37004873/
- Using Dietary Supplements Wisely. National Center for Complementary and Integrative Health, National Institutes of Health https://www.nccih.nih.gov/health/using-dietary-supplements-wisely
Frequently asked questions
How long is the SodaMelt guarantee?
Sixty days, counted from the day you buy. Opened and empty bottles are included, and the buyer pays return postage.
Will the guarantee still apply if I have opened or finished the bottle?
Yes, and empty ones too. That is what allows a real trial and not just a change of mind.
Who covers the cost of posting a return?
The buyer does. Use tracked postage, because a parcel that cannot be shown to have arrived cannot be refunded.
What address do I use for a return?
395 Hudson Street, Suite 401, New York, NY 10014, USA, after you confirm it with the order desk. Do not use the PO box printed on the label.
What should I do if the parcel arrives damaged?
Contact the order desk on the day with your order ID. A damaged parcel or a damaged safety seal is a fulfilment question and is quicker to settle than a return.
How do I reach SodaMelt support?
For orders, tracking and refunds, call the order desk on +1 (302) 200-3480. For problems with a page, write to [email protected], which cannot see orders.
Our view
The guarantee is one of the better parts of this offer, and it is easy to describe fairly. Sixty days is a real trial window, opened and empty bottles are accepted, and the steps are written down with a returns address on the page. A policy that accepts an empty bottle expects to be used.
It has costs and edges. You pay return postage. The clock starts at purchase. The bigger packs hold more capsules than the window can cover. None of these is hidden, and we would rather you plan around them than meet them at day 58.
Our practical advice is to note the purchase date, keep the order email, write the opening date on the bottle and set a diary reminder for day 45. Then the guarantee does its job. And if something feels wrong at any point, stop the capsule and talk to a doctor first.
A guarantee gives you time to decide. If you want to start the clock, the order page shows today's price and the terms.
See today's price and guaranteeDisclosure: Gosodamelt earns a commission when you buy through this link. Prices on this site were read on 19 September 2026, and the checkout shows the current price.
SodaMelt is a dietary supplement for adults 18 and over. It is not a drug, and it is not FDA approved, because no supplement is. It is not meant to diagnose, treat, cure or prevent any disease, and these statements have not been evaluated by the Food and Drug Administration. For any medical question, ask a doctor or pharmacist.